Welcome Friends!

Our current TAT (Turnaround Time)

Live Sales & Ready to Ship Items: 1-3 Business Days

Custom Items: 5-7 Business Days

Business days do NOT include weekends or holidays.

TikTok Live Purchases

PLEASE NOTE: The products shown are for example only; you will receive the specific product you claim during our LIVE event.

ORDERS

All orders will receive a shipping email with shipping notification.

Please check your email or check your spam for your shipping notification.

SHIPPING DISCLAIMER

Seller is not responsible for lost, delayed, or damaged packages once shipped.

NO refunds will be issued due to carrier-related issues.

RETURN/REFUND POLICY

When placing an order, please keep in mind that colors may vary from one screen to another.

ALL SALES ARE FINAL, NO RETURNS OR EXCHANGES.

If your order arrives with an issue, please contact us within 3 business days of receiving the product at:

kayascharm@gmail.com